Service Manager (Electrical Construction)

Sargent Electric Company (www.sargentelectric.com) - Consistently named one of the Top Fastest Growing Companies.  Also, Awarded Safety recognition by Specialty Trades Insurance Company for the large company bracket and The Association of Union Constructors!  Established in 1907, Sargent Electric Company has since evolved into one of the largest electrical contracting companies in the area, providing comprehensive services to our clients.

The Service Manager in our Lewiston, Maine office will be responsible for managing Service Work assigned or acquired on a day to day basis.  These responsibilities include the coordination of service calls and to assist the project managers in meeting Sargent Electric’s contractual requirements.  In addition, this position seeks new business opportunities in Commercial and Industrial service. The ideal candidate will report to the Northeast Regional Manager (Commercial & Industrial)

Responsibilities:

          Account Management

• Ability to redeem estimated gross margin of all work assigned.
   
• Take ownership and responsibility for assigned accounts.
   
• Ensure long term customer/account satisfaction.
   
• Evaluate bidding and negotiating opportunities of assigned accounts.
   
• Take profit and loss responsibility for assigned accounts.
   
• Maintain effective communications with appropriate Sargent Electric personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
   
• Respond to customer questions/complaints and discuss problems with field personnel.  Will need to respond personally to major emergencies and make decisions, as necessary.

          Project/Service Management

• Manage projects in accordance with Sargent Electric procedures and policies.

• Accurately determine job priorities when scheduling personnel and materials.  Assure that field personnel and materials are on the job at the right time.  Assure proper staffing, training, tools, test equipment, systems and procedures are in place to allow field personnel to complete all work in a cost effective and high-quality manner.  Understand timing of the work and how it relates to others.  Direct and monitor field personnel in maintaining work schedules. Resolve schedule conflicts as required.

• Manage personal time to assure maximum productivity.
   
• Monitor project labor productivity.  Take appropriate action on a timely basis.
   
• Assist in Accounts Receivable as appropriate.
   
• Evaluate the performance of field personnel in conjunction with Director of Service.
   
• Actively monitor, promote, and enforce company safety policies with field personnel.
   
• Effectively manage and control equipment, material/tool utilization, and costs while insuring efficient field operations.
   
• Understand the relationship between performance, customer satisfaction, and new business.
   
• Close all completed jobs and expedite billings.
   
• Build rapport and positive working relationships with field personnel, staff personnel, and other supervisors.  Incorporate a team-building philosophy into all company relations.
   
• Understand electrical systems, appropriate national and local codes, and industry standards.  Assure that permits are secured where required.
   
• Promptly address Customer complaints to assure resolution of any discrepancies.
   
• Capitalize on pre-fabrication opportunities.
   
• Attend project meetings as required.
   
• Instruct and direct field personnel for prompt response to Customer trouble calls to resolve problems quickly and efficiently.  Build and maintain Customer confidence and satisfaction.
   
• Dispatch service calls and maintain/update our service personnel log to avoid scheduling conflicts.
   
• Ability to respond to emergency calls on a 24/7 basis.
   
• Ability to comprehend the basic understanding of operating a personal computer needed for accessing and using company technology and/or software programs.
   
• Provide support for any special projects as assigned by your supervisor.  These special projects, at the determination of your supervisor, may or may not become part of this position’s primary responsibilities.
   
• Advise the Chief Operations Officer and Director of Service of any significant problems encountered, along with recommended solutions.

General Responsibilities

• Identify cross selling opportunities for Technology Department and Construction Services.
   
• Seek and create sales opportunities and encourage field service personnel to promote sales.
   
• Develop business rapport with all associated contacts to further business relations and make customer visitations as work schedule allows.
   
• Identify and build new customer relationships.  Grow and improve existing customer relationships.
   
• Entertain customers following Company policy and procedures.
   
• Attend customer functions and mixers regularly to grow business relationships.
   
• Participate in local trade organizations such as NECA, ASPE, AGC, and others where practical and time permits. As direct client contact, represent Sargent Electric in a professional and businesslike manner at all times.
   
• Keep technical knowledge up to date.  Understand field technical requirements to assure proper staffing and training to meet commitments

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BASIC QUALIFICATIONS:

• Minimum of 8 years’ experience as an electrician, ideally a broad base of residential, commercial, and industrial installations and applications.
• Industrial controls knowledge.
• Familiarity with up-to-date electrical estimating software.
• Must be able to recognize/identify potential discrepancies and errors in documents and develop questions for timely response. 
• Expert knowledge/understanding of all electrical work and materials used.

PREFERRED QUALIFICATIONS:

• Bluebeam PDF software experience.
• Hands-on experience in the industrial and commercial field.
• Familiarity with Accubid estimating software system.
• State of Maine Master Electrician’s License.
• 5 Years managerial level experience.